I don't have any experience working in the food industry at all but I wholeheartedly disagree with Drucker's statement. Being in college and learning about the many different jobs that people end up with has broadened my perspective on the varying and unique skill sets necessary for each individual worker to have in order to accomplish their duties.
Each person has their own assigned job and position withing a company. Sometimes prior experience is required but sometimes it's not. Workers acquire functional skills as they accomplish their day-to-day tasks and consequently gain mastery of these skills the more they keep repeating them.
Servers, for example, work long hours, deal with all types of people, and need to know how to act and communicate around their customers to keep them happy. It might be "easy work" that people can pick up with minimal education, but becoming a good server calls for repeated practice and experiential learning.
I don't have experience with the sanitation industry either but I'm going to use garbage men as an additional example. I'm assuming that garbage men need to be familiar with multiple neighborhoods' trash schedules, their own daily traffic routes, proper waste management protocol, and have to abide by the city's waste management regulations. We would have trash all over our streets and polluted neighborhoods if these sanitation engineers weren't "knowledge workers."Every working person has mastery of what their job entails whether it requires less or more education. One can't discount the knowledge of their craft just because it's not as specialized as say, a neurosurgeon or an F-18 fighter pilot.
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